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FAQ
Can I pay my bill online?
Yes.
By logging into your Customer Connect Dashboard and clicking on the
Make a Payment tab
you'll have the option make payments using a credit/debit card, e-check, or
signing up for Auto Pay. Convenience fees apply.
How do I register for Auto Pay?
Log into Customer Connect and click on the
I want to set up Auto Pay
link. From there, you can register for Auto Pay using a credit/debit card or by
providing either your checking or savings account information. Convenience fees
apply for credit/debit card payments. Be sure to pay your balance before
registering for Auto Pay.
How do I view my bill online?
Get
access to your billing and payment history information by clicking on the
Account History
tab.
Can I link multiple water accounts to my Customer Connect login profile?
Yes.
In the Customer Connect dashboard, click the
I want to register
a new account link to register your additional water account(s).
How do I access information about my water use?
Click
on the Smart
Meter Dashboard tab on the tool bar. The Smart Meter Dashboard
provides daily, weekly, and monthly usage data and usage alerts.
How do I view my current meter read?
In the Smart Meter Dashboard, click on the
Meters
tab. The most current read will display in cubic feet. Your consumption is
metered and calculated in hundred cubic feet (100 cubic feet equals 748
gallons). For example, if your meter reads: 8411, your billing read is 84.
How do I set usage alerts?
In the Smart Meter Dashboard, click on the
Usage
Alerts tab and enable the desired alerts. Average usage data
displays for each alert to provide a target reference.
Can I add multiple alert recipients?
Yes. Click on the
Alert
Recipients tab to add, edit, or delete the alert recipient
information. Here you can specify a preferred alert method; email, text, or
both.
Can I change the water measurement preferences?
Yes.
Click on the Units
tab in the Smart Meter Dashboard. From there, you have the option to change
Water Usage, Rainfall, and Temperature unit measurements.
How do I get back to the Customer Connect dashboard?
